Refund and Cancellation Policy

Refund & Cancellation Policy

Last Updated: May 28, 2026

Thank you for shopping with SoundMist. We value your satisfaction and aim to provide a transparent and fair refund and cancellation process.

Please read this Refund & Cancellation Policy carefully before making a purchase on https://soundmist.com.

1. Order Cancellation

Cancellation by Customer

You may request to cancel your order within 3 days of placing it, provided that the order has not yet been:

  • Processed

  • Mastered

  • Delivered

  • Downloaded (for digital products)

Once an order has been processed or shipped, cancellation requests may not be accepted.

To request a cancellation, please contact us at:

Email: [email protected]

Cancellation by Us

We reserve the right to cancel orders in circumstances including but not limited to:

  • Product/service unavailability

  • Incorrect pricing or listing errors

  • Suspected fraudulent transactions

  • Payment failure

  • Violation of our terms and conditions

If we cancel your order after payment has been received, a full refund will be issued.

2. Refund Policy

Eligibility for Refunds

Refunds may be approved under the following situations:

  • Wrong product/service delivered

  • Product damaged or defective

  • Duplicate payment

  • Order cancelled within the allowed cancellation period

  • Service not delivered as promised

To be eligible for a refund, you may be required to provide:

  • Proof of purchase

  • Order number

  • Screenshots/photos (if applicable)

  • Explanation of the issue

Non-Refundable Items/Services

The following items/services are generally non-refundable unless required by law:

  • Digital downloads after access/download

  • Subscription fees already used

  • Customized or personalized products

  • Services already rendered

  • Promotional or discounted items

  • Gift cards (if applicable)

3. Refund Process

Once your refund request is received and reviewed:

  1. We will notify you regarding approval or rejection.

  2. Approved refunds will be processed to the original payment method.

  3. Refund timelines may vary depending on your bank or payment provider.

Estimated processing time:

  • 6–12 business days

4. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company/payment provider.

  3. Contact your bank as processing times can vary.

If you still have not received your refund, contact us at:

Email: [email protected]

5. Returns (If Applicable)

If physical products are sold, you may include:

  • Return eligibility period

  • Product condition requirements

  • Return shipping responsibilities

  • Non-returnable product categories

Example:

Products must be returned within 7 days of delivery in unused condition and original packaging.

6. Exchange Policy (Optional)

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact:

Email: [email protected]

7. Contact Information

If you have any questions about this Refund & Cancellation Policy, contact us:

SoundMist
Website: https://soundmist.com
Email: [email protected]